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June 8, 2010

I have lived in South Florida for 3 years now. One of the few things I have missed was to spend a day by renting a boat and going out with a couple of friends. I had the pleasure to do this through the Pontunes Company down in Key Largo. One can reserve a boat by calling one of their very hospitable employees. There are four types of boats that can be rented, Luxury Pontoons, Sundeck Boats, Snorkel/Dive Boats, and Fishing Boats. All boats have a GPS and Sirius radio. Each boat can be rented for $375 per ½ day or $425 for a full day. Full days are only available during the weekends. The other thing they will charge is the gas. One must also have some sort of boating experience.

Located on the bayside of Key Largo, there is quick and easy access to many areas. We spent our time drinking, hanging out at sand bars, and jumping into the open seas. The only issue I have with the place is the customer service etiquette of some of the employees. After we returned the boat, after a small argument, one of their employees commented, ‘I should go to my truck and get my gun.’ As a person that has worked in the retail setting, at no point should one ever threaten their customer. I hope this was learning experience for the company and that employee. (Then again, we are also in South Florida.)

Overall, I would probably come back and rent a boat again (and maybe get threatened again.)

My Rating: A+ (before being threatened), D (after being threatened)

2 Comments leave one →
  1. hervipr permalink
    July 30, 2011 2:14 pm

    BEWARE!!!! Look over the boat carefully. Take pictures. Video the orientation. We asked them specific questions about shallow spots. They didn’t tell us about any. They didn’t tell us what signs to watch out for. There are no oars on the boats in case there is an engine problem. We got stuck in a shallow area and ended up waiting in a mosquito-invested canal for someone to come. The propeller got damaged. They charged us double what it sells for in marine stores. They claimed that we damaged another part and charged us several times more than what it sells for in marine stores. They don’t offer an insurance option. I totally agree with the other user who issued a SCAM ALERT.

    • Hiroki permalink*
      August 1, 2011 10:04 am

      Wow, thanks for the advise. It’s very important to carefully look at the boat before you take it out. Have you had a better experience with other companies?

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